Animethon 26

Edmonton Convention Centre

Friday, August 9 - Sunday, August 11, 2019

The deadline to order for this Show has already expired

Frequently Asked Questions

Questions

Is this website secure for online ordering?
What are the system requirements to view this site?
How do I create an account?
Do I need an Activation code? Do I need one to sign-up?
Will I get an order confirmation?
When will my credit card be charged?
Can I pay online with a check?
Can I arrange shipping using GES Online?
Can I track my shipment?
What additional information is online?
If I place my order online may I go back and change it?
Can I start an order now and finish it later?

Answers

Is this website secure for online ordering?

Absolutely! We take your privacy very seriously. If you look at the link to our site you’ll see that it begins with “HTTPS.” This means that you are connected directly to our server through a secure connection. Your browser may also display a “lock” icon across the bottom of your screen. This icon only appears if you have a secure connection. We also maintain Security Certificates on our transaction sites to let you verify that you are connecting to GES through a secure connection. Like we said, we take your online ordering security very seriously.

What are the system requirements to view this site?

We are always working on ways to use the most popular browsers to make our site crisp and clear. Right now our site supports Internet Explorer 11, Edge, Firefox 3.0+, Chrome 8+, Opera 11.0+, and Safari 5.0+. To make orders fast and successful, you will also need to make sure you are running on a modem of 56 Kbps and make sure to enable JavaScript and pop-ups in your browser settings. Here are the links to download the browser of your choice:

How do I create an account?

The good news is that you only need to set-up your master account once at the log-on page. After you’ve created a master account you will then be able to register for specific events to add to your “My Shows” dashboard.

Do I need an Activation code? Do I need one to sign-up?

No. Not if you’re simply looking for information about your show. However, when it’s time to order you will need to create a log-on account and register for a show. When registering, you will be asked to enter in a company name or a booth number so that we can link to your company on record. Once linked, you will be able to edit and update your show specific profile.

Will I get an order confirmation?

Yes. You will receive an on-screen confirmation and an email confirmation will be sent to the email in your profile. We suggest you print this email and keep a hard copy in your show files for future reference. You can also check on your order status 24/7 by logging onto your GES online account to review your order history.

When will my credit card be charged?

Credit cards will be charged when GES processes your order. When completing your order and making the final payment, make sure to click on the confirmation button just once.

Can I pay online with a check?

Unfortunately, we can only take credit card payments (Visa, Mastercard, American Express) for online orders. However, on some shows during the checkout process you can notify us if you are planning to pay by check and we will wait a reasonable amount of time to receive the check before charging your credit card.

Can I arrange shipping using GES Online?

Absolutely! By using GES Logistics, you can save time and money. For a shipping quote, please visit our website at http://www.ges.com/logistics/quote/. Or call (888) 454-4437 and find out all the details.

Can I track my shipment?

Yes. No matter the time, day or night, your shipping information is just a click away. Track and trace your shipment 24/7 by visiting our website. If you are using GES Logistics, click on http://ges.com/us/logistics/tools to track your shipment.

What additional information is online?

In addition to being able to order a wide variety of products and services online, you can also find show specific information by choosing the View Menu option at the top of the page.

If I place my order online may I go back and change it?

No. Once you’ve confirmed your order with this site, any changes to your order must be made by calling the National Servicenter® at (800) 475-2098.

Can I start an order now and finish it later?

Yes. Provided you are logged into the show, your progress and activity will be automatically recorded on our server. When you return you will start exactly where you left off.